Active

SLA Monitoring

The organization shall monitor remediation SLAs to ensure vulnerabilities are remediated within defined timeframes and that SLA compliance is tracked. Monitoring shall include tracking vulnerability age, monitoring remediation progress, and identifying SLA breaches, with results reported to relevant stakeholders.

Requirement ID
VUL-006-R003
Parent Control
Domain Code

Requirement Details & Guidance

VUL-006-R003 · VUL-006
Why This Requirement Exists

Management needs reliable metrics to understand exposure, remediation performance, and program effectiveness.

Implementation Guidance

Track vulnerability aging, exposure by severity and business criticality, SLA compliance, remediation rates, recurrence, and coverage. Provide role-appropriate reporting.

Practical Application & Audit Readiness

VUL-006-R003 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        VUL-006 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS05 – Managed Security Services > DSS05.07 – Manage vulnerabilities and monitor the infrastructure for
          COBIT
          Governance Framework
          v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 13(2) – Post-ICT-incident reviews and identification of improvements Article 13(3) – Incorporation of testing/incident lessons into ICT risk assessment and framework
          EU
          Regulation
          vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(d) – Testing, assessing and evaluating security measures
          EU
          Regulation
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.6 – Vulnerability Management
          India
          Guideline
          vLatest View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          v2022 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.8 – Management of technical vulnerabilities
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(e) – Security in network and information systems acquisition, development and maintenance, including vulnerability handling and disclosure
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: DE.CM – Continuous Monitoring | DE.CM-09 – Computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events ID.RA – Risk Assessment | ID.RA-06 – Risk responses are chosen, prioritized, planned, tracked, and communicated
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.16 – RISK ASSESSMENT, 3.4 – ASSESSMENT, AUTHORIZATION, AND MONITORING, 3.13 – PROGRAM MANAGEMENT; RA-5 – VULNERABILITY MONITORING AND SCANNING, CA-7 – CONTINUOUS MONITORING, PM-6 – MEASURES OF PERFORMANCE
          NIST
          Control Catalog
          vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; VAPT Testing and Re-assessment
          India
          Standard
          vLatest View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 18) Vulnerability assessment and Penetration Test and Red Team Exercises – 18.4 Management monitoring of VA/PT findings and follow-up actions; 21) Metrics – 21.1 Comprehensive prospective and retrospective metrics including KPIs/KRIs; 21) Metrics – 21.2 Metrics such as anti-malware coverage, patch latency, awareness training and vulnerability measures
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 2.2 ID.RA: Risk Assessment; 1.4 GV.OV: Oversight
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate. CC7.2 – System Operations – The entity monitors system components and the operation of those components for anomalies that are indicative of malicious acts, natural disasters, and errors affecting the entity's ability to meet its objectives; anomalies are analyzed to determine whether they represent security events.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Vulnerability & Patch Management (VUL)
          Purpose:
          To identify, prioritize, and remediate vulnerabilities and patch known security flaws.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Vulnerability Reporting & SLA Management (VUL-006)
          Summary:
          Establishes vulnerability reporting and SLA management including SLA definition, monitoring, metrics, executive reporting, operational reporting, trend analysis, review, escalation, and continuous improvement.
          Business Description:
          Establish and maintain reporting processes and remediation service level objectives for vulnerability management activities.