Active

Root Cause Analysis

The organization shall conduct root cause analysis for significant instances of non-compliance to identify underlying causes and contributing factors. Root cause analysis shall include investigation of systemic issues, process failures, control weaknesses, and human factors, with results documented.

Requirement ID
CMP-004-R004
Parent Control
Domain Code

Requirement Details & Guidance

CMP-004-R004 · CMP-004
Why This Requirement Exists

This requirement exists to translate identified causes and findings into specific, measurable, resourced remediation actions and to support consistent, auditable compliance management.

Implementation Guidance

Define the required corrective action planning process, accountable roles, inputs, outputs, approval points, evidence requirements, review frequency, and escalation criteria. Integrate the activity with the organization's compliance records and related risk, policy, control, and assessment processes. A financial institution records a regulatory control failure, performs root-cause analysis, assigns corrective actions, and verifies remediation before formally closing the issue.

Practical Application & Audit Readiness

CMP-004-R004 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        CMP-004 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.10-3.6 – Root Cause Analysis and Problem Management
          India
          Guideline
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.4 GV.OV: Oversight; 1.1 GV.OC: Organizational Context
          India
          Regulation
          vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 6(7) – Formal follow-up and timely remediation of critical ICT audit findings
          EU
          Regulation
          vCurrent View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.36 – Compliance with policies, rules and standards for information security
          ISO
          Standard
          v2022 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.5 – Monitor, Evaluate and Assess (MEA) > MEA02 – Managed System of Internal Control > MEA02.04 – Identify and report control deficiencies. 4.5 – Monitor, Evaluate and Assess (MEA) > MEA03 – Managed Compliance with External Requirements > MEA03.04 – Obtain assurance of external compliance.
          COBIT
          Governance Framework
          v2019 View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 4.2.2 – Legal and regulatory requirements
          ISO
          Standard
          v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.OC – Organizational Context | GV.OC-03 – Legal, regulatory, and contractual requirements regarding cybersecurity — including privacy and civil liberties obligations — are understood and managed GV.PO – Policy | GV.PO-01 – Policy for managing cybersecurity risks is established based on organizational context, cybersecurity strategy, and priorities and is communicated and enforced
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.4 – ASSESSMENT, AUTHORIZATION, AND MONITORING; CA-5 – PLAN OF ACTION AND MILESTONES
          NIST
          Control Catalog
          vRev. 5 View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Compliance Management (CMP)
          Purpose:
          To ensure adherence to applicable laws, regulations, and contractual obligations.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Non-Compliance Management (CMP-004)
          Summary:
          Establishes processes to identify, document, classify, analyze, prioritize, remediate, report, and close instances of non-compliance with applicable obligations.
          Business Description:
          Document, track, and remediate instances of non-compliance with statutory, regulatory, or contractual obligations.