Active

Roles & Responsibilities

The organization shall clearly define and document the roles and responsibilities of all individuals and functions involved in incident response activities. Role definitions shall include specific duties, authorities, and accountabilities for incident response team members, incident commanders, communication leads, and executive leadership, with personnel possessing necessary qualifications, training, and resources.

Requirement ID
INC-001-R004
Parent Control
Domain Code

Requirement Details & Guidance

INC-001-R004 · INC-001
Why This Requirement Exists

This requirement exists to assign clear authority, accountability, duties, and decision rights for incident response participants and to ensure security incidents are handled consistently, promptly, and with clear accountability.

Implementation Guidance

Establish a documented process for assign clear authority, accountability, duties, and decision rights for incident response participants. Define accountable roles, inputs and outputs, decision criteria, approval or escalation points, timeframes where applicable, evidence requirements, monitoring, reporting, review, and exception handling. Integrate the process with security operations, risk management, business continuity, legal, compliance, communications, and technology operations as appropriate.

Practical Application & Audit Readiness

INC-001-R004 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        INC-001 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          CERT-IN CERT-In Directions The CERT-In Directions issued under India’s Inform... Clause: Direction (iii) – CERT-In information requests/directions and designated Point of Contact (PoC) Annexure II – Format for providing Point of Contact (PoC) information to CERT-In
          India
          Direction
          v2022 View →
          CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 17 – Incident Response Management: 17.1 – Designate Personnel to Manage Incident Handling; 17.6 – Define Mechanisms for Communicating During Incident Response
          CIS
          Best Practice
          vv8 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.03 – Develop and implement a business continuity response. 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.06 – Conduct continuity plan training.
          COBIT
          Governance Framework
          v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 17(1) – ICT-related incident management process to detect, manage and notify incidents Article 11(2)(b) – Response and resolution of ICT-related incidents and prioritisation of recovery Article 11(2)(c) – Containment measures and response/recovery procedures for ICT incidents
          EU
          Regulation
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §1.6-3 – Chief Information Security Officer (CISO); §1.6 – Security Operations Center (SOC)
          India
          Guideline
          vLatest View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.1 – General; 8.4.2 – Response structure; 8.4.5 – Recovery
          ISO
          Standard
          v2019 View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 5.3 – Organizational roles, responsibilities and authorities
          ISO
          Standard
          v2022 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.26 – Response to information security incidents
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.RR – Roles, Responsibilities, and Authorities | GV.RR-02 – Roles, responsibilities, and authorities related to cybersecurity risk management are established, communicated, understood, and enforced
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-1 – POLICY AND PROCEDURES
          NIST
          Control Catalog
          vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Governance Controls; Governance and Oversight Structure – Roles and Responsibilities
          India
          Standard
          vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.2 – At least once every 12 months, the security; 12.10.3 – Specific personnel are designated to be; 12.10.4 – Personnel responsible for responding to; 12.10.5 – The security incident response plan; 12.10.6 – The security incident response plan is; 12.10.7 – Incident response procedures are in place,
          PCI
          Standard
          v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.1 Board/Top Management-approved incident response programme; 19) Incident Response & Management – 19.2 Written incident-response procedures, roles, scenarios, situational awareness and stakeholder coordination
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.1 RS.MA: Incident Management; 5.2 RS.CO: Incident Response Reporting and Communication
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.4 – System Operations – The entity responds to identified security incidents by executing a defined incident-response program to understand, contain, remediate, and communicate security incidents, as appropriate. CC1.3 – Control Environment – COSO Principle 3: Management establishes, with board oversight, structures, reporting lines, and appropriate authorities and responsibilities in the pursuit of objectives.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Incident Management (INC)
          Purpose:
          To effectively detect, respond to, and recover from security and privacy incidents.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Incident Response Program (INC-001)
          Summary:
          Establishes incident response program including governance, policy, plan, roles, classification, metrics, reporting, review, and continuous improvement for security incident management.
          Business Description:
          Establish and maintain an enterprise incident response program, including governance, policies, plans, roles, responsibilities, and lifecycle management for cybersecurity incidents.