Active

Request Intake

The organization shall receive data subject rights requests through accessible channels, ensuring requests are captured and routed appropriately. Intake shall include provision of accessible request mechanisms, capture of request information, and acknowledgement of request receipt.

Requirement ID
DAT-007-R002
Parent Control
DAT-007
Domain Code
DAT

Requirement Details & Guidance

DAT-007-R002 · DAT-007
Why This Requirement Exists

To ensure the approved data subject rights requirements are translated into effective operational activities, controls, and services rather than remaining documented intentions.

Implementation Guidance

Provide controlled intake channels, required request information, timestamps, identity details, applicable right, and acknowledgement. Route requests to accountable privacy staff.

Practical Application & Audit Readiness

DAT-007-R002 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        DAT-007 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.1-3.3 – Data Classification Process
          India
          Guideline
          		 vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.3 PR.DS: Data Security
          India
          Regulation
          		 vLatest View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.34 – Privacy and protection of PII
          ISO
          Standard
          		 v2022 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS05 – Managed Security Services > DSS05.04 – Manage user identity and logical access.
          COBIT
          Governance Framework
          		 v2019 View →
          DPDP Digital Personal Data Protection Act The Digital Personal Data Protection Act, 2023 est... Clause: 11(1) – Right to access information; 12(1) – Right to correction, completion, updating and erasure; 13(1) – Right to grievance redressal
          India
          Law
          		 v2023 View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 12(2) – Facilitation of data subject rights; Article 12(3) – Time limit for responding to rights requests; Article 12(6) – Verification of data subject identity
          EU
          Regulation
          		 vCurrent View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Data Security
          India
          Standard
          		 vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: P5.1 – Privacy: Access – The entity grants identified and authenticated data subjects the ability to access their stored personal information for review and, upon request, provides physical or electronic copies of that information to data subjects to meet the entity’s objectives related to privacy. If access is denied, data subjects are informed of the denial and reason for such denial, as required, to meet the entity’s ob- P5.2 – Privacy: Access – The entity corrects, amends, or appends personal information based on information provided by data subjects and communicates such information to third parties, as committed or required, to meet the entity’s objectives related to privacy. If a request for correction is denied, data subjects are informed of the denial and reason for such denial to meet the entity’s objectives related to privacy.
          AICPA
          Audit Framework
          		 vLatest View →
          ISO27701 ISO/IEC 27701 ISO/IEC 27701 provides requirements and guidance f... Clause: A.7.3.1; A.7.3.6; B.8.3.1; A.7.3.1 – Determine and fulfill obligations to PII principals; A.7.3.6 – Access, correction, and erasure; B.8.3.1 – Obligations to PII principals
          ISO
          Privacy Standard
          		 v2019 View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Data Protection & Privacy (DAT)
          Purpose:
          To protect data throughout its lifecycle and ensure compliance with privacy regulations.
          Scope:
          Enterprise
          View

          Parent Control Context

          Control Baseline
          Control Name:
          Data Subject Rights Management (DAT-007)
          Summary:
          Establishes processes for receiving, validating, fulfilling, and monitoring data subject rights requests including access, rectification, erasure, restriction, portability, and objection.
          Business Description:
          Establish and maintain processes to receive, validate, fulfill, and monitor requests from individuals exercising their privacy rights.
          View