This requirement exists to proactively identify and address potential issues before they cause failures and to ensure operational services are managed consistently, reliably, and with appropriate control.
Define and document the process for proactively identify and address potential issues before they cause failures. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.
| FRAMEWORK CODE | FRAMEWORK NAME & DETAILS | FAMILY / CATEGORY | VERSION | ACTION |
|---|---|---|---|---|
| IRDAI | IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.7 – IT Service Management; §2.9-3.3 – Change life cycle |
India
Guideline
|
vLatest | View → |
| RBI-CSF | RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 7) Patch/Vulnerability & Change Management – 7.3 Robust configuration/change management with integrity of changes |
India
Regulation
|
vLatest | View → |
| SEBI-CSCRF | SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.5 PR.MA: Maintenance |
India
Regulation
|
vLatest | View → |
| DORA | Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(4)(f) – Documented policies for patches and updates |
EU
Regulation
|
vCurrent | View → |
| NIS2 | NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(e) – Security in network and information systems acquisition, development and maintenance, including vulnerability handling and disclosure |
EU
Directive
|
vCurrent | View → |
| PCI-DSS | PCI DSS PCI DSS is an industry security standard maintaine... Clause: 1.2.2 – All changes to network connections and to; 6.5.1 – Changes to all system components in the; 6.5.2 – Upon completion of a significant change, all |
PCI
Standard
|
v4 | View → |
| ISO22301 | ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.1 – Operational planning and control; 8.3.4 – Resource requirements |
ISO
Standard
|
v2019 | View → |
| NIST-CSF | NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.PS – Platform Security | PR.PS-02 – Software is maintained, replaced, and removed commensurate with risk PR.PS – Platform Security | PR.PS-03 – Hardware is maintained, replaced, and removed commensurate with risk |
NIST
Framework
|
v2 | View → |
| NIST80053 | NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.9 – MAINTENANCE; MA-2 – CONTROLLED MAINTENANCE, MA-6 – TIMELY MAINTENANCE |
NIST
Control Catalog
|
vRev. 5 | View → |
| GDPR | General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1) – Security of processing |
EU
Regulation
|
vCurrent | View → |
| NPCI-ISR | NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Logging and Monitoring – Alerts and Tracking |
India
Standard
|
vLatest | View → |
| SOC2 | SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC8.1 – Change Management – The entity authorizes, designs, develops or acquires, configures, documents, tests, approves, and implements changes to infrastructure, data, software, and procedures to meet its objectives. CC5.2 – Control Activities – COSO Principle 11: The entity also selects and develops general control activities over technology to support the achievement of objectives. |
AICPA
Audit Framework
|
vLatest | View → |