Active

Performance Reporting

The organization shall report on third-party performance monitoring, providing visibility into service performance, compliance, and risk status. Reporting shall include SLA compliance reports, risk status reports, and performance summaries, presented in a format that facilitates understanding and decision-making.

Requirement ID
TPR-004-R007
Parent Control
Domain Code

Requirement Details & Guidance

TPR-004-R007 · TPR-004
Why This Requirement Exists

This requirement exists to continuously monitor third-party risk, security performance, incidents, fourth parties, compliance, service performance, assurance, and improvement, specifically addressing performance reporting, so that third-party risks remain identified, controlled, and aligned with organizational risk appetite.

Implementation Guidance

Establish and document the process for performance reporting. Define accountable owners, required inputs and outputs, assessment or approval criteria, review frequency, monitoring, reporting, exception handling, evidence requirements, and escalation paths. Apply the process consistently across relevant third parties based on criticality, data sensitivity, service dependency, and risk.

Practical Application & Audit Readiness

TPR-004-R007 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        TPR-004 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication
          ISO
          Standard
          v2022 View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.14-3.4 – Periodic assessment
          India
          Guideline
          vLatest View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 11) Vendor Risk Management – 11.3 Due diligence, oversight and management of third-party vendors/service providers/partners; 11) Vendor Risk Management – 11.4 Framework to assess, approve, review, control and monitor vendor/outsourcing risks and materiality
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.6 GV.SC: Cybersecurity Supply Chain Risk Management
          India
          Regulation
          vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 28(1) – General principles for ICT third-party risk management Article 28(2) – ICT third-party risk strategy and review
          EU
          Regulation
          vCurrent View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(d) – Supply chain security, including relationships with direct suppliers/service providers Article 21(3) – Supplier vulnerabilities, product/cybersecurity quality and secure development; critical supply-chain risk assessment results
          EU
          Directive
          vCurrent View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.8.1 – A list of all third-party service providers; 12.8.2 – Written agreements with TPSPs are
          PCI
          Standard
          v4 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.02 – Manage outsourced I&T services. 4.5 – Monitor, Evaluate and Assess (MEA) > MEA03 – Managed Compliance with External Requirements > MEA03.04 – Obtain assurance of external compliance.
          COBIT
          Governance Framework
          v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.SC – Cybersecurity Supply Chain Risk Management | GV.SC-09 – Supply chain security practices are integrated into cybersecurity and enterprise risk management programs, and their performance is monitored throughout the technology product and service life cycle GV.OV – Oversight | GV.OV-03 – Organizational cybersecurity risk management performance is evaluated and reviewed for adjustments needed
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.20 – SUPPLY CHAIN RISK MANAGEMENT; SR-6 – SUPPLIER ASSESSMENTS AND REVIEWS
          NIST
          Control Catalog
          vRev. 5 View →
          CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 15 – Service Provider Management: 15.6 – Monitor Service Providers
          CIS
          Best Practice
          vv8 View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC9.2 – Risk Mitigation – The entity assesses and manages risks associated with vendors and business partners. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Third-Party & Supply Chain Security (TPR)
          Purpose:
          To manage the security and privacy risks associated with third-party vendors and partners.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Third-Party Continuous Monitoring & Assurance (TPR-004)
          Summary:
          Establishes third-party monitoring including continuous risk monitoring, security performance monitoring, incident coordination, fourth-party oversight, compliance monitoring, performance reporting, assurance reviews, review, and continuous improvement.
          Business Description:
          Establish and maintain continuous monitoring, assurance, performance evaluation, incident coordination, fourth-party oversight, and ongoing risk monitoring processes for third-party relationships.