Operational Dashboards (OPS-002-R006) - OPS-002

Requirement Details & Guidance

OPS-002-R006 · OPS-002

Why This Requirement Exists

This requirement exists to present health, performance, and status information in dashboards that support understanding and action and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for present health, performance, and status information in dashboards that support understanding and action. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-002-R006 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

OPS-002 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
CIS-V8	CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 13 – Network Monitoring and Defense: 13.1 – Centralize Security Event Alerting	CIS Best Practice	vv8	View →
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.01 – Perform operational procedures. 4.3 – Build, Acquire and Implement (BAI) > BAI06 – Managed IT Changes > BAI06.03 – Track and report change status.	COBIT Governance Framework	v2019	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(1) – Continuous monitoring/control of ICT security and functioning Article 10(1) – Mechanisms to promptly detect anomalous activities and ICT-related incidents	EU Regulation	vCurrent	View →
GDPR	General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(d) – Testing, assessing and evaluating security measures	EU Regulation	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.16-3.1 – Logging and Monitoring	India Guideline	vLatest	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.PS – Platform Security \| PR.PS-01 – Configuration management practices are established and applied DE.CM – Continuous Monitoring \| DE.CM-09 – Computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events ID.RA – Risk Assessment \| ID.RA-07 – Changes and exceptions are managed, assessed for risk impact, recorded, and tracked	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.19 – SYSTEM AND INFORMATION INTEGRITY; SI-4 – SYSTEM MONITORING	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Logging and Monitoring – Alerts and Tracking	India Standard	vLatest	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 4) Network Management and Security – 4.7 Detect and remedy unusual activity in systems, servers, network devices and endpoints; 4) Network Management and Security – 4.9 SOC monitoring of network logs and escalation of abnormal activity; 16) Maintenance, Monitoring, and Analysis of Audit Logs – 16.2 Systematic audit-log management and analysis for detection, understanding and recovery	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.4 PR.IP: Information Protection Processes and Procedures	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.1 – System Operations – To meet its objectives, the entity uses detection and monitoring procedures to identify (1) changes to configurations that result in the introduction of new vulnerabilities, and (2) susceptibilities to newly discovered vulnerabilities. CC7.2 – System Operations – The entity monitors system components and the operation of those components for anomalies that are indicative of malicious acts, natural disasters, and errors affecting the entity's ability to meet its objectives; anomalies are analyzed to determine whether they represent security events.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

IT Operations & Service Management (OPS)

Purpose:

To ensure the availability, performance, and resilience of IT services.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Operational Monitoring & Service Health (OPS-002)

Summary:

Establishes operational monitoring including health monitoring, performance monitoring, alert management, event monitoring, operational dashboards, reporting, escalation, and continuous improvement.

Business Description:

Establish and maintain continuous monitoring of system health, operational status, performance, availability, events, alerts, and operational metrics across enterprise technology environments.

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