Active

Maintenance Review

The organization shall conduct periodic reviews of maintenance activities to ensure their effectiveness, efficiency, and alignment with organizational needs. Reviews shall evaluate preventive maintenance, planned maintenance, and validation processes against established criteria and best practices, identifying opportunities for maintenance improvement.

Requirement ID
OPS-005-R008
Parent Control
Domain Code

Requirement Details & Guidance

OPS-005-R008 · OPS-005
Why This Requirement Exists

This requirement exists to periodically evaluate preventive, planned, and validation maintenance processes and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for periodically evaluate preventive, planned, and validation maintenance processes. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-005-R008 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-005 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.7 – IT Service Management
          India
          Guideline
          vLatest View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 7) Patch/Vulnerability & Change Management – 7.3 Robust configuration/change management with integrity of changes
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.5 PR.MA: Maintenance
          India
          Regulation
          vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(4)(f) – Documented policies for patches and updates
          EU
          Regulation
          vCurrent View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(e) – Security in network and information systems acquisition, development and maintenance, including vulnerability handling and disclosure
          EU
          Directive
          vCurrent View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 1.2.2 – All changes to network connections and to; 6.5.1 – Changes to all system components in the; 6.5.2 – Upon completion of a significant change, all
          PCI
          Standard
          v4 View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.1 – Operational planning and control; 8.3.4 – Resource requirements
          ISO
          Standard
          v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.PS – Platform Security | PR.PS-02 – Software is maintained, replaced, and removed commensurate with risk PR.PS – Platform Security | PR.PS-03 – Hardware is maintained, replaced, and removed commensurate with risk ID.IM – Improvement | ID.IM-03 – Improvements are identified from execution of operational processes, procedures, and activities
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.9 – MAINTENANCE; MA-2 – CONTROLLED MAINTENANCE, MA-6 – TIMELY MAINTENANCE
          NIST
          Control Catalog
          vRev. 5 View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1) – Security of processing
          EU
          Regulation
          vCurrent View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC8.1 – Change Management – The entity authorizes, designs, develops or acquires, configures, documents, tests, approves, and implements changes to infrastructure, data, software, and procedures to meet its objectives. CC5.2 – Control Activities – COSO Principle 11: The entity also selects and develops general control activities over technology to support the achievement of objectives. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          System Maintenance Management (OPS-005)
          Summary:
          Establishes system maintenance including preventive maintenance, planned maintenance, scheduling, validation, documentation, reporting, exception management, and continuous improvement.
          Business Description:
          Establish and maintain planned maintenance activities for infrastructure, platforms, operating systems, middleware, and enterprise applications throughout their operational lifecycle.