Maintenance Reporting (OPS-005-R007) - OPS-005

Requirement Details & Guidance

OPS-005-R007 · OPS-005

Why This Requirement Exists

This requirement exists to report maintenance status, completion, and effectiveness and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for report maintenance status, completion, and effectiveness. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-005-R007 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

OPS-005 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.3 – Build, Acquire and Implement (BAI) > BAI10 – Managed Configuration > BAI10.04 – Produce status and configuration reports. 4.3 – Build, Acquire and Implement (BAI) > BAI06 – Managed IT Changes > BAI06.03 – Track and report change status.	COBIT Governance Framework	v2019	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(4)(f) – Documented policies for patches and updates	EU Regulation	vCurrent	View →
GDPR	General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1) – Security of processing	EU Regulation	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.7 – IT Service Management	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.1 – Operational planning and control; 8.3.4 – Resource requirements	ISO Standard	v2019	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(e) – Security in network and information systems acquisition, development and maintenance, including vulnerability handling and disclosure	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.PS – Platform Security \| PR.PS-02 – Software is maintained, replaced, and removed commensurate with risk PR.PS – Platform Security \| PR.PS-03 – Hardware is maintained, replaced, and removed commensurate with risk DE.CM – Continuous Monitoring \| DE.CM-09 – Computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.9 – MAINTENANCE; MA-2 – CONTROLLED MAINTENANCE, MA-6 – TIMELY MAINTENANCE	NIST Control Catalog	vRev. 5	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine... Clause: 1.2.2 – All changes to network connections and to; 6.5.1 – Changes to all system components in the; 6.5.2 – Upon completion of a significant change, all	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 7) Patch/Vulnerability & Change Management – 7.3 Robust configuration/change management with integrity of changes	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.5 PR.MA: Maintenance	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC8.1 – Change Management – The entity authorizes, designs, develops or acquires, configures, documents, tests, approves, and implements changes to infrastructure, data, software, and procedures to meet its objectives. CC5.2 – Control Activities – COSO Principle 11: The entity also selects and develops general control activities over technology to support the achievement of objectives. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

IT Operations & Service Management (OPS)

Purpose:

To ensure the availability, performance, and resilience of IT services.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

System Maintenance Management (OPS-005)

Summary:

Establishes system maintenance including preventive maintenance, planned maintenance, scheduling, validation, documentation, reporting, exception management, and continuous improvement.

Business Description:

Establish and maintain planned maintenance activities for infrastructure, platforms, operating systems, middleware, and enterprise applications throughout their operational lifecycle.

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