Incident Reporting (CLD-009-R008) - CLD-009

Requirement Details & Guidance

CLD-009-R008 · CLD-009

Why This Requirement Exists

This requirement reduces risk in cloud incident response by ensuring incident reporting is defined, consistently implemented and demonstrably effective across cloud environments. It supports the organization's need to secure cloud-based assets, data and services while managing cloud-specific risk.

Implementation Guidance

Document incident scope, impact, timeline, actions, provider involvement, notifications and lessons learned. Track required regulatory or contractual reporting.

Practical Application & Audit Readiness

CLD-009-R008 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

CLD-009 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
CERT-IN	CERT-In Directions The CERT-In Directions issued under India’s Inform... Clause: Direction (ii) – Mandatory reporting of cyber security incidents to CERT-In within 6 hours Annexure I(xviii) – Attacks or malicious/suspicious activities affecting Cloud computing systems/servers/software/applications	India Direction	v2022	View →
CIS-V8	CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 17 – Incident Response Management: 17.4 – Establish and Maintain an Incident Response Process	CIS Best Practice	vv8	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 17(1) – ICT-related incident management process to detect, manage and notify incidents Article 30(2)(e) – Assistance from ICT third-party provider in ICT incidents	EU Regulation	vCurrent	View →
GDPR	General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1) – Security of processing; Article 33(1) – Notification of a personal data breach to the supervisory authority; Article 34(1) – Communication of a personal data breach to the data subject	EU Regulation	vCurrent	View →
HIPAA	Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.308(a)(12) Standard: Security incident procedures	US Law	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.19-3.4.9 – Incident Management	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.1 – General; 8.4.2 – Response structure; 8.4.3 – Warning and communication; 8.4.5 – Recovery	ISO Standard	v2019	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication	ISO Standard	v2022	View →
ISO27002	ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.23 – Information security for use of cloud services	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.PS – Platform Security \| PR.PS-01 – Configuration management practices are established and applied PR.IR – Technology Infrastructure Resilience \| PR.IR-01 – Networks and environments are protected from unauthorized logical access and usage DE.CM – Continuous Monitoring \| DE.CM-06 – External service provider activities and services are monitored to find potentially adverse events	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-6 – INCIDENT REPORTING	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Incident Management – Investigating	India Standard	vLatest	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.7 – Incident response procedures are in place,	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.2 Written incident-response procedures, roles, scenarios, situational awareness and stakeholder coordination; 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.1 RS.MA: Incident Management; 6.1 RC.RP: Incident Recovery Plan Execution	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.4 – System Operations – The entity responds to identified security incidents by executing a defined incident-response program to understand, contain, remediate, and communicate security incidents, as appropriate. CC7.5 – System Operations – The entity identifies, develops, and implements activities to recover from identified security incidents. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Cloud Security (CLD)

Purpose:

To secure the organization's cloud environments and manage cloud-specific risks.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Cloud Incident Response (CLD-009)

Summary:

Establishes cloud incident response including detection, investigation, containment, recovery, forensics, communication, and reporting for cloud environment security incidents.

Business Description:

Integrate cloud environments into organizational incident detection, investigation, response, recovery, and forensic processes.

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