Customer Notification (INC-007-R005) - INC-007

Requirement Details & Guidance

INC-007-R005 · INC-007

Why This Requirement Exists

This requirement exists to identify affected customers and provide required incident notifications in accordance with applicable obligations and to ensure security incidents are handled consistently, promptly, and with clear accountability.

Implementation Guidance

Establish a documented process for identify affected customers and provide required incident notifications in accordance with applicable obligations. Define accountable roles, inputs and outputs, decision criteria, approval or escalation points, timeframes where applicable, evidence requirements, monitoring, reporting, review, and exception handling. Integrate the process with security operations, risk management, business continuity, legal, compliance, communications, and technology operations as appropriate.

Practical Application & Audit Readiness

INC-007-R005 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

INC-007 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS05 – Managed Security Services > DSS05.07 – Manage vulnerabilities and monitor the infrastructure for	COBIT Governance Framework	v2019	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 19(1) – Reporting major ICT-related incidents to the relevant competent authority Article 19(4) – Initial, intermediate and final incident reports	EU Regulation	vCurrent	View →
GDPR	General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 33(1) – Notification of a personal data breach to the supervisory authority; Article 34(1) – Communication of a personal data breach to the data subject	EU Regulation	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.10-3.5 – Notification to regulatory authorities; §2.17-3.2 – Adherence to IRDAI guidelines	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.3 – Warning and communication; 7.4 – Communication	ISO Standard	v2019	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 23(2) – Communication to service recipients concerning significant cyber threats and protective/remedial measures	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: RS.CO – Incident Response Reporting and Communication \| RS.CO-02 – Internal and external stakeholders are notified of incidents	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-6 – INCIDENT REPORTING, IR-7 – INCIDENT RESPONSE ASSISTANCE	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Incident Management – Reporting	India Standard	vLatest	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.2 – At least once every 12 months, the security; 12.10.3 – Specific personnel are designated to be; 12.10.4 – Personnel responsible for responding to; 12.10.5 – The security incident response plan; 12.10.6 – The security incident response plan is; 12.10.7 – Incident response procedures are in place,	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: Circular §14 – Sharing of information on cyber-security incidents with RBI; Circular §15 – Supervisory Reporting framework	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.2 RS.CO: Incident Response Reporting and Communication	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.4 – System Operations – The entity responds to identified security incidents by executing a defined incident-response program to understand, contain, remediate, and communicate security incidents, as appropriate. CC2.3 – Information and Communication – COSO Principle 15: The entity communicates with external parties regarding matters affecting the functioning of internal control.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Incident Management (INC)

Purpose:

To effectively detect, respond to, and recover from security and privacy incidents.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Regulatory & External Incident Notification (INC-007)

Summary:

Establishes regulatory and external notification including regulatory assessment, notification approval, regulatory reporting, customer notification, third-party notification, law enforcement coordination, documentation, review, and continuous improvement.

Business Description:

Establish and maintain processes to assess, approve, document, and report cybersecurity incidents to regulators, law enforcement, customers, partners, and other external stakeholders where required.

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