Corrective Actions (INC-005-R004) - INC-005

Requirement Details & Guidance

INC-005-R004 · INC-005

Why This Requirement Exists

This requirement exists to address identified deficiencies through specific, assigned, time-bound remediation actions and to ensure security incidents are handled consistently, promptly, and with clear accountability.

Implementation Guidance

Establish a documented process for address identified deficiencies through specific, assigned, time-bound remediation actions. Define accountable roles, inputs and outputs, decision criteria, approval or escalation points, timeframes where applicable, evidence requirements, monitoring, reporting, review, and exception handling. Integrate the process with security operations, risk management, business continuity, legal, compliance, communications, and technology operations as appropriate.

Practical Application & Audit Readiness

INC-005-R004 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

INC-005 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
CIS-V8	CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 17 – Incident Response Management: 17.8 – Conduct Post-Incident Reviews	CIS Best Practice	vv8	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 13(2) – Post-ICT-incident reviews and identification of improvements Article 13(3) – Incorporation of testing/incident lessons into ICT risk assessment and framework	EU Regulation	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.10-3.4 – Management of IS Incidents and Improvement; §1.8-V – Risk Treatment	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.1 – General; 8.4.2 – Response structure; 8.4.5 – Recovery	ISO Standard	v2019	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 10.2 – Nonconformity and corrective action	ISO Standard	v2022	View →
ISO27002	ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.27 – Learning from information security incidents	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: RS.MA – Incident Management \| RS.MA-01 – The incident response plan is executed in coordination with relevant third parties once an incident is declared RS.AN – Incident Analysis \| RS.AN-03 – Analysis is performed to establish what has taken place during an incident and the root cause of the incident RS.CO – Incident Response Reporting and Communication \| RS.CO-03 – Information is shared with designated internal and external stakeholders	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-4 – INCIDENT HANDLING	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Incident Response	India Standard	vLatest	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.2 – At least once every 12 months, the security; 12.10.3 – Specific personnel are designated to be; 12.10.4 – Personnel responsible for responding to; 12.10.5 – The security incident response plan; 12.10.6 – The security incident response plan is; 12.10.7 – Incident response procedures are in place,	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.3 Lessons learned incorporated to improve response strategies; 7) Patch/Vulnerability & Change Management – 7.6 Root-cause identification and patching to plug vulnerabilities	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.3 RS.AN: Incident Analysis; 5.4 RS.IM: Improvements	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate. CC7.5 – System Operations – The entity identifies, develops, and implements activities to recover from identified security incidents.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Incident Management (INC)

Purpose:

To effectively detect, respond to, and recover from security and privacy incidents.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Post-Incident Review & Continuous Improvement (INC-005)

Summary:

Establishes post-incident review including root cause analysis, lessons learned, corrective actions, preventive actions, improvement tracking, metrics analysis, executive reporting, review governance, and continuous improvement.

Business Description:

Establish and maintain processes to perform post-incident reviews, root cause analysis, lessons learned, corrective actions, and continuous improvement activities.

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