Continuous Improvement (OPR-003-R010) - OPR-003

Requirement Details & Guidance

OPR-003-R010 · OPR-003

Why This Requirement Exists

This requirement exists to identify, map, assess, monitor, report, review, and improve dependencies supporting critical business services, with specific focus on continuous improvement, so that critical services remain resilient against disruption and decisions are accountable and traceable.

Implementation Guidance

Establish and document the process for continuous improvement. Define accountable owners, required inputs and outputs, assessment or approval criteria, review frequency, monitoring, reporting, exception handling, evidence requirements, and escalation paths. Apply the process consistently to critical services and their dependencies, and integrate it with risk management, business continuity, incident management, technology operations, and third-party management where relevant.

Practical Application & Audit Readiness

OPR-003-R010 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

OPR-003 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 10.1 – Continual improvement	ISO Standard	v2022	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 1) Inventory Management of Business IT Assets – 1.1 Asset inventory incl. business/customer data, applications, infrastructure, facilities, key personnel and criticality; 11) Vendor Risk Management – 11.1 Accountability for security risks in outsourced and partner arrangements; 19) Incident Response & Management – 19.5 Resilience capabilities and coordinated testing across interconnected systems, vendors and partners	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.6 GV.SC: Cybersecurity Supply Chain Risk Management; 1.1 GV.OC: Organizational Context	India Regulation	vLatest	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 28(1) – General principles for ICT third-party risk management Article 8(5) – Identification/documentation of ICT third-party dependencies supporting critical or important functions	EU Regulation	vCurrent	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management	EU Directive	vCurrent	View →
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.02 – Maintain business resilience. 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.08 – Conduct post-resumption review.	COBIT Governance Framework	v2019	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience \| PR.IR-03 – Mechanisms are implemented to achieve resilience requirements in normal and adverse situations PR.IR – Technology Infrastructure Resilience \| PR.IR-04 – Adequate resource capacity to ensure availability is maintained GV.OC – Organizational Context \| GV.OC-04 – Critical objectives, capabilities, and services that external stakeholders depend on or expect from the organization are understood and communicated	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.6 – CONTINGENCY PLANNING, 3.4 – ASSESSMENT, AUTHORIZATION, AND MONITORING; CP-4 – CONTINGENCY PLAN TESTING, CA-7 – CONTINUOUS MONITORING	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Infrastructure Resiliency	India Standard	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC9.1 – Risk Mitigation – The entity identifies, selects, and develops risk mitigation activities for risks arising from potential business disruptions. CC9.2 – Risk Mitigation – The entity assesses and manages risks associated with vendors and business partners. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Operational Resilience (OPR)

Purpose:

To ensure the organization can withstand and adapt to operational disruptions.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Operational Dependency Management (OPR-003)

Summary:

Establishes dependency management including identification, technology mapping, third-party mapping, people mapping, facility mapping, risk assessment, monitoring, reporting, review, and continuous improvement.

Business Description:

Establish and maintain processes to identify, map, assess, monitor, and govern dependencies between business services, technology, facilities, people, data, and third-party service providers.

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