Active

Continuous Improvement

The organization shall establish a continuous improvement process for capacity and performance management, driving ongoing enhancement of capacity management effectiveness. The process shall include mechanisms for identifying improvement opportunities, implementing changes, and measuring results, drawing inputs from capacity reviews, incident analysis, and best practice benchmarking.

Requirement ID
OPS-004-R010
Parent Control
Domain Code

Requirement Details & Guidance

OPS-004-R010 · OPS-004
Why This Requirement Exists

This requirement exists to improve batch processing reliability and effectiveness using reviews, failure analysis, and benchmarking and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for improve batch processing reliability and effectiveness using reviews, failure analysis, and benchmarking. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-004-R010 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-004 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 10.1 – Continual improvement
          ISO
          Standard
          v2022 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.6 Crisis communications, reputation management and capacity planning in resilience testing
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.4 PR.IP: Information Protection Processes and Procedures; 6.1 RC.RP: Incident Recovery Plan Execution
          India
          Regulation
          vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 11(2)(a) – Continuity of critical or important functions Article 11(5) – Business impact analysis and critical functions/dependencies/interdependencies
          EU
          Regulation
          vCurrent View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.6 – Capacity management
          ISO
          Standard
          v2022 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.02 – Manage outsourced I&T services. 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.01 – Perform operational procedures.
          COBIT
          Governance Framework
          v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: ID.IM – Improvement | ID.IM-03 – Improvements are identified from execution of operational processes, procedures, and activities
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.18 – SYSTEM AND COMMUNICATIONS PROTECTION, 3.13 – PROGRAM MANAGEMENT; SC-6 – RESOURCE AVAILABILITY, PM-3 – INFORMATION SECURITY AND PRIVACY RESOURCES
          NIST
          Control Catalog
          vRev. 5 View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: A1.1 – Availability – The entity maintains, monitors, and evaluates current processing capacity and use of system components (infrastructure, data, and software) to manage capacity demand and to enable the implementation of additional capacity to help meet its objectives. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Capacity & Performance Management (OPS-004)
          Summary:
          Establishes capacity and performance management including capacity planning, performance monitoring, workload forecasting, resource optimization, auto-scaling, reporting, and continuous improvement.
          Business Description:
          Establish and maintain processes for capacity planning, workload forecasting, resource optimization, performance management, and elastic scaling of enterprise technology services.