This requirement exists to ensure communication channels, contact information, escalation paths, and communication procedures are available and tested and to ensure security incidents are handled consistently, promptly, and with clear accountability.
Establish a documented process for ensure communication channels, contact information, escalation paths, and communication procedures are available and tested. Define accountable roles, inputs and outputs, decision criteria, approval or escalation points, timeframes where applicable, evidence requirements, monitoring, reporting, review, and exception handling. Integrate the process with security operations, risk management, business continuity, legal, compliance, communications, and technology operations as appropriate.
| FRAMEWORK CODE | FRAMEWORK NAME & DETAILS | FAMILY / CATEGORY | VERSION | ACTION |
|---|---|---|---|---|
| CERT-IN | CERT-In Directions The CERT-In Directions issued under India’s Inform... Clause: Direction (iii) – CERT-In information requests/directions and designated Point of Contact (PoC) Annexure II – Format for providing Point of Contact (PoC) information to CERT-In |
India
Direction
|
v2022 | View → |
| CIS-V8 | CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 17 – Incident Response Management: 17.2 – Establish and Maintain Contact Information for Reporting Security Incidents |
CIS
Best Practice
|
vv8 | View → |
| DORA | Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 17(1) – ICT-related incident management process to detect, manage and notify incidents Article 17(3)(f) – ICT incident response procedures and timely secure service restoration Article 11(2)(b) – Response and resolution of ICT-related incidents and prioritisation of recovery |
EU
Regulation
|
vCurrent | View → |
| GDPR | General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 34(1) – Communication of a personal data breach to the data subject |
EU
Regulation
|
vCurrent | View → |
| IRDAI | IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.10-3.4 – Management of IS Incidents and Improvement |
India
Guideline
|
vLatest | View → |
| ISO22301 | ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.3 – Warning and communication; 7.4 – Communication |
ISO
Standard
|
v2019 | View → |
| ISO27001 | ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication |
ISO
Standard
|
v2022 | View → |
| NIS2 | NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling |
EU
Directive
|
vCurrent | View → |
| NIST-CSF | NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: RS.MA – Incident Management | RS.MA-01 – The incident response plan is executed in coordination with relevant third parties once an incident is declared RS.AN – Incident Analysis | RS.AN-03 – Analysis is performed to establish what has taken place during an incident and the root cause of the incident RS.CO – Incident Response Reporting and Communication | RS.CO-03 – Information is shared with designated internal and external stakeholders |
NIST
Framework
|
v2 | View → |
| NIST80053 | NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-6 – INCIDENT REPORTING, IR-7 – INCIDENT RESPONSE ASSISTANCE |
NIST
Control Catalog
|
vRev. 5 | View → |
| NPCI-ISR | NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Incident Management – Reporting |
India
Standard
|
vLatest | View → |
| PCI-DSS | PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.2 – At least once every 12 months, the security; 12.10.3 – Specific personnel are designated to be; 12.10.4 – Personnel responsible for responding to; 12.10.5 – The security incident response plan; 12.10.6 – The security incident response plan is; 12.10.7 – Incident response procedures are in place, |
PCI
Standard
|
v4 | View → |
| RBI-CSF | RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.2 Written incident-response procedures, roles, scenarios, situational awareness and stakeholder coordination; 19) Incident Response & Management – 19(a) Incident definitions, detection/reporting, monitoring, threat information, roles, training, review and testing |
India
Regulation
|
vLatest | View → |
| SEBI-CSCRF | SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.1 RS.MA: Incident Management |
India
Regulation
|
vLatest | View → |
| SOC2 | SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.4 – System Operations – The entity responds to identified security incidents by executing a defined incident-response program to understand, contain, remediate, and communicate security incidents, as appropriate. |
AICPA
Audit Framework
|
vLatest | View → |