Active

Availability Testing

The organization shall regularly test availability capabilities, including failover testing, disaster recovery testing, and business continuity testing. Testing shall include simulation of availability incidents, validation of recovery procedures, and assessment of testing results, conducted at planned intervals with results documented.

Requirement ID
OPS-003-R008
Parent Control
Domain Code

Requirement Details & Guidance

OPS-003-R008 · OPS-003
Why This Requirement Exists

This requirement exists to test failover, disaster recovery, and continuity capabilities and validate recovery procedures and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for test failover, disaster recovery, and continuity capabilities and validate recovery procedures. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-003-R008 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-003 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 11 – Data Recovery: 11.5 – Test Data Recovery
          CIS
          Best Practice
          vv8 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.03 – Develop and implement a business continuity response. 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.04 – Exercise, test and review the business continuity plan (BCP)
          COBIT
          Governance Framework
          v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 11(1) – Comprehensive ICT business continuity policy Article 11(3) – ICT response and recovery plans
          EU
          Regulation
          vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(b) – Confidentiality, integrity, availability and access resilience; Article 32(1)(c) – Timely restoration of availability and access
          EU
          Regulation
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.5-3.1.3 – Availability standards; §2.13-3.1 – IT Availability
          India
          Guideline
          vLatest View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.3.4 – Resource requirements; 8.3.5 – Implementation of solutions; 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          v2019 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.14 – Redundancy of information processing facilities
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience | PR.IR-04 – Adequate resource capacity to ensure availability is maintained
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.18 – SYSTEM AND COMMUNICATIONS PROTECTION, 3.6 – CONTINGENCY PLANNING; SC-6 – RESOURCE AVAILABILITY, CP-10 – SYSTEM RECOVERY AND RECONSTITUTION
          NIST
          Control Catalog
          vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Business Continuity Plan – High Availability
          India
          Standard
          vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.3.2 – A targeted risk analysis is performed for each; 12.3.4 – Hardware and software technologies in use
          PCI
          Standard
          v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.4 PR.IP: Information Protection Processes and Procedures; 6.1 RC.RP: Incident Recovery Plan Execution
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: A1.1 – Availability – The entity maintains, monitors, and evaluates current processing capacity and use of system components (infrastructure, data, and software) to manage capacity demand and to enable the implementation of additional capacity to help meet its objectives. A1.2 – Availability – The entity authorizes, designs, develops or acquires, implements, operates, approves, maintains, and monitors environmental protections, software, data backup processes, and recovery infrastructure to meet its objectives. A1.3 – Availability – The entity tests recovery plan procedures supporting system recovery to meet its objectives.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Service Availability Management (OPS-003)
          Summary:
          Establishes service availability management including availability objectives, monitoring, risk assessment, reporting, restoration, testing, SLA monitoring, and continuous improvement.
          Business Description:
          Establish and maintain processes to manage service availability, resilience, uptime, and operational continuity for critical business services.