Active

Availability Review

The organization shall conduct periodic reviews of service availability management activities to ensure their effectiveness, efficiency, and alignment with organizational needs. Reviews shall evaluate availability objectives, monitoring, and restoration processes against established criteria and best practices, identifying opportunities for availability management improvement.

Requirement ID
OPS-003-R007
Parent Control
Domain Code

Requirement Details & Guidance

OPS-003-R007 · OPS-003
Why This Requirement Exists

This requirement exists to periodically evaluate availability objectives, monitoring, restoration, and overall effectiveness and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for periodically evaluate availability objectives, monitoring, restoration, and overall effectiveness. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-003-R007 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-003 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 11 – Data Recovery: 11.1 – Establish and Maintain a Data Recovery Process
          CIS
          Best Practice
          vv8 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 11(1) – Comprehensive ICT business continuity policy Article 11(3) – ICT response and recovery plans
          EU
          Regulation
          vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(b) – Confidentiality, integrity, availability and access resilience; Article 32(1)(c) – Timely restoration of availability and access
          EU
          Regulation
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.5-3.1.3 – Availability standards; §2.13-3.1 – IT Availability
          India
          Guideline
          vLatest View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.3.4 – Resource requirements; 8.3.5 – Implementation of solutions; 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          v2019 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.16 – Monitoring activities
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience | PR.IR-04 – Adequate resource capacity to ensure availability is maintained ID.IM – Improvement | ID.IM-03 – Improvements are identified from execution of operational processes, procedures, and activities
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.18 – SYSTEM AND COMMUNICATIONS PROTECTION, 3.6 – CONTINGENCY PLANNING; SC-6 – RESOURCE AVAILABILITY, CP-10 – SYSTEM RECOVERY AND RECONSTITUTION
          NIST
          Control Catalog
          vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Business Continuity Plan – High Availability
          India
          Standard
          vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.3.2 – A targeted risk analysis is performed for each; 12.3.4 – Hardware and software technologies in use
          PCI
          Standard
          v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 4.1 DE.CM: Security Continuous Monitoring
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: A1.1 – Availability – The entity maintains, monitors, and evaluates current processing capacity and use of system components (infrastructure, data, and software) to manage capacity demand and to enable the implementation of additional capacity to help meet its objectives. A1.2 – Availability – The entity authorizes, designs, develops or acquires, implements, operates, approves, maintains, and monitors environmental protections, software, data backup processes, and recovery infrastructure to meet its objectives. A1.3 – Availability – The entity tests recovery plan procedures supporting system recovery to meet its objectives. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Service Availability Management (OPS-003)
          Summary:
          Establishes service availability management including availability objectives, monitoring, risk assessment, reporting, restoration, testing, SLA monitoring, and continuous improvement.
          Business Description:
          Establish and maintain processes to manage service availability, resilience, uptime, and operational continuity for critical business services.